30-Day Free Return Policy
- We want you to be 100% happy with your eyewear purchase. With our 30 Days Fit and Style Guarantee, you can make a return for a one-time replacement or full refund within 30-days of receiving your order, no questions asked.
- Please Email Us to get a Prepaid Return Label to send them back for a Refund Or to get an Exchange.
- You can return a product for up to 30 days from the Receipt date of your Order.
- Returns Must Be Shipped Within 30 days of receiving the order.
- Any product you return must be in the same condition you received it, Must Includes all the cases and in the original packaging.
- Refunds are credited back to the customer's credit/debit cards, Paypal, or Afterpay Account.
- Our 180-Day Product Warranty!! We Will Fix Or replace your pair, (We will make sure you are satisfied with your purchase. You have no risk to try us :).
MAJOR SCRATCHES OR ABUSE ON THE LENSES OR THE FRAME WILL VOID YOUR WARRANTY, But we will work with you to repair them.
- A replacement pair will only be issued if there are clear defects in material and workmanship.
- 1. Making a return is easy! First, visit the My Orders section of your account profile and select the return-item option. The return-item button will be available for three months after your order is placed. Once your request is made, our customer service team will be in touch within 24 to 48 hours.
- 2. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number.
- 3. You'll receive a refund within 48 hours of providing your Delivery Confirmation Number. Or, if you chose the replacement option, we'll ship your new eyewear!
If you prefer, you can also initiate a return by calling our customer service team at +1(214) 995-8812, contacting us via Live Chat, or emailing us at Hello@NYFifthAvenue.com